FAQ

SatoriEx is an Asia-Pacific prediction market platform with a central limit order book, USDC-denominated trading and settlement, and an optional Web3 wallet path for users who prefer self-custody.

We localize the product, language, and operations for Asia-Pacific users — including Japanese, Korean, Chinese (Traditional & Simplified), Thai, Vietnamese, and Bahasa Indonesia.

Availability and licensure vary by jurisdiction. Some markets and product features are restricted in specific regions; access depends on local regulation and KYC tier.

English, Japanese, Korean, Traditional Chinese, Simplified Chinese, Thai, Vietnamese, and Bahasa Indonesia.

Sellers pay a 1.5% fee on their proceeds (the amount received when shares are sold or settle). Makers receive a 0.05% rebate when their resting limit order fills; API-key holders earn an enhanced 0.10%. Fee schedule may change — confirm via the API or account screen before automating.

2 hours from the moment a market resolution is confirmed. Any verified user can post a $10 USDC bond to dispute the outcome during the window; if upheld, the bond is returned plus a $5 reward and the resolution restarts. Settlement is paused while any dispute is open. See /docs/concepts/resolution for the full flow.

Practical minimums exist to keep the order book usable. The exact value is configurable per market — see the markets endpoint for the current minimum.

Market orders walk the book until filled. Use limit orders to bound your execution price; partial fills are normal in thin markets.

Yes. Open limit orders can be cancelled at any time before they fill. Cancellation is free.

A proxy wallet is the on-chain address assigned to your account that receives USDC deposits. Funds sent to this address are automatically credited to your SatoriEx balance. Trading itself happens on the platform ledger and does not require wallet signatures.

USDC on Polygon is supported today. Additional chains may be added; see the Web3 docs for the current list.

Tier 0 (no KYC): view-only by default. Tier 1 (email + phone): up to $100/day in deposits and trading volume. Tier 2 (government ID + selfie): up to $10,000/day in deposits and the only tier permitted to withdraw. Operators may also configure a no-KYC trading mode at lower limits. See /docs/getting-started for the verification flow.

Withdrawals enter an admin review queue before being broadcast on-chain. Once approved and submitted, on-chain confirmation typically lands within a few minutes. KYC tier and risk controls can extend review time for large or flagged withdrawals.

Use the account recovery flow. If you also lose access to 2FA, support intervention is required and may take several business days.

$5.00 USDC to the referrer, credited on the referee's first qualifying deposit. The referee must complete Tier-1 KYC for the bonus to credit. See /docs/programs/refer-a-friend for the eligibility rules and sybil caps.

Public endpoints (markets, events, public trades) require no authentication. Account and trading endpoints use a bearer token issued from your session or OAuth flow. Programmatic clients can also authenticate with API keys issued from the developer settings page — API-key holders receive the enhanced 10 BPS maker rebate.

Public endpoints have generous per-IP limits. Authenticated endpoints are throttled per account. Limits return as response headers — read them rather than guessing.

A streaming feed is available at wss://staging.satoriex.io/ws. Stable event types (full schemas in cycle 3): trade, order, order_update, trades, settlement, comment, wallet_changed, price_update, withdraw_requested, withdraw_submitted, withdraw_approved, withdraw_rejected, withdraw_confirmed, withdraw_failed, proposal_approved, proposal_rejected, kyc_approved, kyc_rejected, referral_bonus, dispute_filed, mention, order_filled, deposit_confirmed, market_resolved.

staging.satoriex.io is the live platform — real accounts, real USDC. There is no separate sandbox or testnet environment. Use small position sizes while you familiarise yourself with the platform.